We are always seeking talented individuals to join our team.

As a Customer Service Representative, you’ll be our users’ first point of contact, helping them solve problems and providing information about our services. You’ll be crucial in maintaining our stellar reputation for top-notch customer service and aiding in the enhancement of our services based on user feedback.

• Respond to customer inquiries, both technical and non-technical, with empathy and efficiency;
• Troubleshoot technical issues, providing clear and step-by-step solutions;
• Escalate complex issues to relevant teams, including detailed information to facilitate quick resolutions;
• Stay updated on the Client’s products to provide accurate and up-to-date information to customers;
• Ensure customer satisfaction by delivering professional and courteous support;
• Collaborate with other departments to effectively resolve customer issues;
• Collect and report customer feedback to aid in the improvement of the Client’s products and services;
• Assist in developing product FAQs and conduct constant quality checks (QC) on the products;
• Research strategies for further improvement of customer experience;
• Perform other duties and responsibilities assigned by management from time to time.

• Ideally possess a diploma.
• Possess at least 1 year of customer service experience, especially in tech or software, is preferred.
• Excellent communication skills in English and Malay. Other languages will be a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Willingness to work in the provided shifts on a Wednesday to Sunday schedule, able to work on Public Holidays, when required.
• Basic technical knowledge and the ability to learn about VPN technology quickly.
• A customer-first attitude, with the patience and understanding to deal with various customer inquiries.

• Be part of a young, dynamic team passionate about delivering exceptional customer experiences.
• Continuous learning and growth opportunities.
• A supportive work environment where your feedback matters.